Privacy Policy – Los Angeles Damage Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Los Angeles Damage Restoration Pros provides professional property recovery and remediation services in Los Angeles, California. This policy explains how we collect, use, and protect information when you visit our website, which is used to schedule service and learn about our business.

We are committed to protecting the privacy of our clients and site visitors within Los Angeles, California. This document applies only to data gathered through the website and during the normal course of our service delivery in the area.

Information We Collect

We gather information you provide when requesting an estimate or service, such as your name, property address, and contact details. We also collect specific job and property details, including descriptions of the damage, necessary documentation, and photos we take at the site.

We collect general device and usage data, like how you interact with the website, using cookies or similar tools. This helps us understand visitor traffic. We might receive information from insurance companies or other service partners to properly deliver the restoration services you requested.

How We Use Information

We use your information primarily to deliver our core services: scheduling appointments, preparing accurate estimates, managing billing, and handling insurance documentation. Data also supports safety protocols, helps with quality control, and allows us to provide responsive customer support.

We analyze usage data to improve our website and services. Your information may also be used to prevent fraud and maintain proper legal compliance as a licensed restoration business in Los Angeles. We only use information necessary to perform our obligations to you.

Cookies and Similar Technologies

Our website uses small files called cookies and similar tracking tools. These tools help the site remember you, improve performance, and allow us to analyze traffic patterns.

Basic types include functional cookies that make the site work correctly and analytics cookies that track site usage. You can limit or clear cookies using your browser settings. Be aware that restricting these tools may cause some website features to function differently or not work as expected.

Sharing and Disclosure

We do not sell your personal data. We may share information with trusted service partners and subcontractors, but only as needed to complete your requested restoration work.

With your permission, we share necessary documentation with your insurance company to process claims. We share data with secure payment processors for billing. We may also disclose information when necessary for compliance, safety needs, or when legally required by a court order or other official law.

Data Retention

We keep records for the necessary period to meet our operational, safety, tax, and legal requirements. For example, records related to property restoration and tax filings are kept for several years.

Retention periods vary by the specific document type and applicable state and federal regulations. Once records are no longer needed for any legitimate business or legal purpose, we take steps to securely destroy or anonymize them.

Your Choices and Rights

You have practical rights concerning your information. You can request to access or update the details we have on file. You may request the deletion of certain information, though limitations apply based on our legal duties.

You can limit some uses of your data, such as managing your cookie preferences through your browser. To submit a formal written request about your privacy rights, please send it by postal mail to our address.

Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access or loss.

This includes limiting data access to employees who need it to perform their jobs and providing necessary training. However, it is important to remember that no method of storing or transmitting data is one hundred percent secure. We strive to protect your information but cannot guarantee absolute security.

Children’s Privacy

Our services and our website are intended for use by adults or authorized representatives. We do not knowingly direct our website or collect information from children under the age of thirteen.

Accounts and service requests are designed for individuals who are eighteen years or older. If you believe a child has provided us with personal information, please contact us immediately so we can address the situation.

Data Transfers

In providing our services, your data may be processed by trusted vendors or cloud service providers who operate in other locations outside of Los Angeles, California.

When this occurs, we use reasonable and standard measures designed to protect your information during these transfers, ensuring it receives appropriate safeguards wherever it is processed.

Changes to This Policy

Los Angeles Damage Restoration Pros may update this Privacy Policy from time to time. When we make changes, we will post the new version immediately on this page with an updated date at the top.

Your continued use of the website or our services after the changes are posted indicates your acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or your information, please send a written request to the following address: Los Angeles Damage Restoration Pros 6565 Sunset Blvd, Los Angeles, CA 90028, United States

Definitions

Personal Information: Data that can identify you, such as your name, address, or phone number. Processing: Any operation performed on data, like collecting, storing, using, or deleting it. Service Providers: Outside companies or contractors who help us deliver our services, such as a specialty subcontractor.