Terms and Conditions – Los Angeles Damage Restoration Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using the Los Angeles Damage Restoration Pros website, you agree to these Terms and Conditions as they are written today. If you do not agree, please do not use the site. We may update these Terms at any time without notice.

Your continued use of the website after any revisions means you accept the updated Terms. These rules govern your use of the website and our service engagement.

Services

We offer water damage cleanup, fire and smoke restoration, mold remediation, and reconstruction services. All services begin with an on-site assessment. The scope of work will be outlined in your service agreement.

We sometimes use screened third party vendors for specialty work. Service availability can vary based on the specific project and your location within Los Angeles, California. We do not guarantee a specific outcome, only that we will perform the work professionally.

Quotes, Billing, and Payment

Our initial estimates are subject to change based on hidden conditions found during the work. The final invoice reflects the actual work completed, including any agreed-upon change orders.

Deposits may be required before work begins, as stated in the agreement. We accept several common payment methods. Unpaid balances past the due date may incur late fees. You must notify us of any billing disputes in writing within thirty days of receiving the invoice.

Insurance and Claims Assistance

We provide assistance by creating detailed documentation, photographs, and moisture reports for your insurance claim. We submit this information to your insurer for review. P

lease understand that all approval, coverage decisions, and payment releases are made solely by your insurance company. Los Angeles Damage Restoration Pros does not guarantee coverage or payment by your insurer, and the client remains responsible for the full cost of services rendered.

Scheduling, Access, and Site Conditions

We require clear and timely access to the property during scheduled work windows. It is the client’s responsibility to ensure utilities are functioning and we have necessary entry permissions.

If hazardous conditions like asbestos or structural instability are found, work may pause until those issues are resolved safely. Please keep all minors and pets away from the work area for safety.

Health and Safety

Our technicians are trained to IICRC standards and wear proper PPE on site. We use containment barriers, negative air pressure, and EPA registered disinfectants when dealing with biohazard or Category 3 water and mold.

We strictly comply with local safety rules in Los Angeles, California. The client agrees to follow all safety instructions provided by our site supervisor while work is underway.

Customer Responsibilities

The customer must remove all highly valuable or fragile belongings from the affected area before work starts, if safe to do so. You must also truthfully disclose any known or suspected preexisting issues, like prior repairs or hazardous materials, before we begin mitigation.

Following our drying guidance and not interfering with equipment is also required to ensure a successful restoration.

Warranties and Disclaimers

We provide a limited warranty on our workmanship for a set period, as specified in your agreement. This warranty excludes problems caused by preexisting damage, regular wear and tear, hidden conditions we could not find, acts of nature like new storms, or failures of unrelated third party components. We do not guarantee the work of other contractors.

Limitation of Liability

Our liability for any claim related to services is strictly limited to the total amount you paid us for that specific service. We are not responsible for indirect, incidental, or consequential damages, such as lost rent or business interruption, to the fullest extent permitted by law. You agree to these limits when hiring Los Angeles Damage Restoration Pros.

Cancellations and Rescheduling

You must notify us right away if you need to cancel or reschedule a confirmed service appointment. Cancellations made without sufficient notice may incur a fee to cover lost time and mobilization costs. Emergency services require a special commitment, and fees for canceling immediate emergency response work may be higher.

Intellectual Property

All content on the WEBSITE-URL, including text, logos, images, and service marks, belongs to Los Angeles Damage Restoration Pros or its licensors. You may not copy, reproduce, or distribute any material from this website without our express written permission. The content is protected by copyright and intellectual property laws.

Privacy and Data

We handle all your personal information according to our separate Privacy Policy, which is posted on this website. By agreeing to these Terms, you also agree to that policy. You permit us to use job photos and reports for necessary internal documentation, quality review, and submission to your insurance company.

Third Party Links and Tools

Our website may occasionally mention or link to outside resources, tools, or websites for your convenience. These external resources are managed by others. We are not responsible for the content, privacy practices, or accuracy of any third party links or tools you may choose to use.

Changes to These Terms

Los Angeles Damage Restoration Pros may update or change these Terms and Conditions at any time. When we make revisions, we will post the newest version on this specific page. Your continued use of the WEBSITE-URL after the changes are posted means you agree to the new Terms. Check this page often for any updates.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Los Angeles, California. Any legal claims or disputes must be filed within the appropriate courts located in Los Angeles, California. Before taking formal action, you agree to enter into a good faith negotiation period to try and resolve the disagreement directly with us first.

Contact

For any written questions or formal inquiries regarding these Terms and Conditions, please contact us by postal mail at this address: Los Angeles Damage Restoration Pros 6565 Sunset Blvd, Los Angeles, CA 90028, United States

Severability and Entire Agreement

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will still remain in full effect. These Terms and Conditions constitute the entire agreement between you and Los Angeles Damage Restoration Pros regarding the use of the website and services.

Force Majeure

Los Angeles Damage Restoration Pros will not be held responsible or liable for any delays, failures, or inability to perform our services caused by events outside of our reasonable control, such as severe weather, natural disasters, or unexpected governmental actions.

This page contains general information and does not constitute legal advice.